Luna necklace

The delivery time may vary per item. Products in stock are generally shipped within 2 business days after receipt of payment. Other products, such as rings that still have to be made to size , have a longer delivery time. It is advisable to inquire about the delivery time when it concerns a gift or when you need the jewelry quickly. Usually we also let you know how long the delivery time is. Custom orders and wedding rings that have been discussed in the studio generally take 4 to 8 weeks for delivery.

After receiving your order and payment, your order will be processed as soon as possible. I do my best to confirm your order within three days.

Your order will be shipped with PostNL. You will receive a message with a track and trace code when the item has been sent. Shipping costs within the Netherlands are 9 euros per package, which is insured with me.

All jewelry has a 1 year guarantee on material or construction defects. Excluded from guarantee are damages due to wear, wear on gemstone / diamond settings and breakage or loss of gemstones and diamonds. Unfortunately, it is not always possible to find out what caused damage. Therefore I cannot offer guarantee on this. Wear on jewellery is normal. Jewelry with precious stones or diamonds in paw settings are extra fragile. I recommend that you have the settings of your jewellery with gemstones or diamonds checked by me once a year for wear or other defects.

If you want to change or cancel your order, please contact me as soon as possible. You can contact me by e-mail: Jacolijnverhoef@gmail.com or by telephone at (0031)06 42977483. Changing or canceling your order is no longer possible once your order has been sent.

All jewelry is made with great care and attention. However if you are unsatisfied with your purchase, you can return it unworn and undamaged within 14 days. This does not apply to made to order jewellery and gold jewellery. Return shipments must be made known in advance via Jacolijnverhoef@gmail.com. The costs and insurance of the return shipment are for your own account. This also applies to items that are sent to me for repair. Send the package by registered mail with the invoice and your name and address details to:

Jacolijn Verhoef

Plantage Muidergracht 155 H

1018 TT Amsterdam

the Netherland

You can only exchange or return items that have been purchased through the webshop. You will receive the purchase amount, including shipping costs, refunded to your account within 14 days. Purchases made in the workshop may only be exchanged if this has been discussed in the workshop beforehand. In that case I will not refund any money, but exchange for another piece of jewelry or a voucher is possible.